SweetScape Support

Providing the highest quality, bug-free software is very important to us at SweetScape Software. We work hard at writing software to give you the best product we can and take pride in the quality of our software. If you experienced a problem, we would like to know about it so that we can make our software even better. When obtaining support for any of our products we ask that you follow four steps:

Search Documentation

The first step to take if you encounter a problem is to consult the documentation. Each application comes with detailed help files that can be accessed by pressing the F1 key while running the application. The manual for 010 Editor is also available online and can be searched using the above form. If you cannot locate information about your problem in the help file, please continue to step 2.

Search Knowledgebase

SweetScape Software maintains a list of support articles and frequently asked questions about our software in a knowledgebase. Please check to see if an answer to your question already exists using the search form above, or the full knowledgebase index is available here. The following is a list of the most commonly accessed knowledgebase articles:

• 010 Editor
  • KB1002: How do I use 010 Editor as a binary editor?
  • KB1006: Do you have a Mac OS X or Linux version of 010 Editor?
  • KB1001: How can I speed up Scripts?
  • KB1003: How can I display a value beside a struct or array in the Template Results?
  • KB1004: How can I output data to a file while running a Template?
  • KB1005: How do you pronounce 010 Editor?
  • KB1012: How do I use a hex editor?
  • (More...)

• Purchasing our Software
  • KB2001: How does purchasing your software work?
  • KB2002: The license I received does not seem to work.
  • KB2003: I lost my license. Can you help?
  • KB2005: How do multi-user licenses work?
  • KB2006: Do you offer an academic discount?
  • KB2007: Am I a commercial user or a home/academic user?
  • KB2008: Can I receive the software on a CD?
  • KB2009: What is your upgrade policy?
  • (More...)

If your question has not been answered in the knowledgebase, please proceed to step 3.

A community forum is available for 010 Editor and you may use the search form above to check if your issue has already been discussed in the forum. You may also browse the forum using the following link. In the forum, click the find tool in the top-right corner to search for keywords.

For any problems you encounter or for bug reports, feel free to contact our support team at:

Be sure to include which operating system you are running as well as the current version of your application (located in the Help > About dialog box). We do our best to respond to all support emails within one business day. Alternately, you may create a post in our online forum.